DEVELOPMENT OF A MATHEMATICAL MODEL OF THE PROCESSES OF INCIDENT MANAGEMENT COMMUNICATIONS SERVICES

Sergei Vladimirovich Yakovlev; Svetlana Evgen'evna Derjabina; Marina Vasil'evn Il'jasova

DEVELOPMENT OF A MATHEMATICAL MODEL OF THE PROCESSES OF INCIDENT MANAGEMENT COMMUNICATIONS SERVICES

Sergei Vladimirovich Yakovlev, Svetlana Evgen'evna Derjabina, Marina Vasil'evn Il'jasova

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Keywords

компания связи, услуга, ITSM, ITIL, бизнес-процесс, имитационная модель, CPN Tools, пространство состояний, маркировка, communication company, service, ITSM, ITIL, business process, simulation model, CPN Tools, state space, marking

About the Authors

Sergei Vladimirovich Yakovlev

NCFU
Россия

Svetlana Evgen'evna Derjabina

NCFU
Россия

Marina Vasil'evn Il'jasova

NCFU
Россия

References

1. LANDesker [Электронный ресурс]. URL : http://landesker. livejournal.com/1186.html/ (дата обращения: 05.12.2012).

2. Котов В. Е. Сети Петри. М.: Наука, 1984. 158 с.

3. Jensen K. Coloured Petri Nets: Basic Concepts, Analysis Methods and Practical Use. Berlin: Springler. Vol. 1. 1996. Vol. 2. 1997. Vol. 3. 1997.

4. Coloured Petri Nets. [Электронный ресурс]. URL: http://cs.au.dk/CPnets/ (дата обращения: 04.12.2012)

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Yakovlev S.V., Derjabina S.E., Il'jasova M.V. DEVELOPMENT OF A MATHEMATICAL MODEL OF THE PROCESSES OF INCIDENT MANAGEMENT COMMUNICATIONS SERVICES. Newsletter of North-Caucasus Federal University. 2013;(1):60-66. (In Russ.)

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Newsletter of North-Caucasus Federal University

DEVELOPMENT OF A MATHEMATICAL MODEL OF THE PROCESSES OF INCIDENT MANAGEMENT COMMUNICATIONS SERVICES

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Keywords

About the Authors

References

Review

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