DEVELOPMENT OF MODELS OF PROCESSES OF SERVICE OF THE TELECOM OPERATOR

Sergei Vladimirovich Yakovlev; Svetlana Evgen'evna Derjabina; Marina Vasil'evna Il'jasova

DEVELOPMENT OF MODELS OF PROCESSES OF SERVICE OF THE TELECOM OPERATOR

Sergei Vladimirovich Yakovlev, Svetlana Evgen'evna Derjabina, Marina Vasil'evna Il'jasova

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Abstract

The models of business processes Internet connection infocommunication companies using the notation BPMN.

Keywords

инфокоммуникационная компания, услуги связи, бизнес-процесс, модель, BPMN, технология, information-communication company, communication services, business process, model, BPMN, technology

About the Authors

Sergei Vladimirovich Yakovlev

NCFU
Russian Federation

Svetlana Evgen'evna Derjabina

NCFU
Russian Federation

Marina Vasil'evna Il'jasova

NCFU
Russian Federation

References

1. Самуйлов К. Е., Чукарин А. В., Яркина Н. В. Бизнес-процессы и информационные технологии в управлении телекоммуникационными компаниями. М.: Альпина Паблишерз, 2009. 442 с.

2. Business Process Management Initiative [Электронный ресурс]. URL: http://www.bpmi.org (дата обращения: 05.12.2012).

3. Object Management Group [Электронный ресурс]. URL: http://www.omg.org (дата обращения: 05.12.2012)

4. Чаадаев В. К. Бизнес-процессы в компаниях связи. М.: Эко-Трендз, 2004. 176 с.

Review

For citations:

Yakovlev S.V., Derjabina S.E., Il'jasova M.V. DEVELOPMENT OF MODELS OF PROCESSES OF SERVICE OF THE TELECOM OPERATOR. Newsletter of North-Caucasus Federal University. 2013;(1):66-69. (In Russ.)

This work is licensed under a Creative Commons Attribution 4.0 License.

ISSN 2307-907X (Print)

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Newsletter of North-Caucasus Federal University

DEVELOPMENT OF MODELS OF PROCESSES OF SERVICE OF THE TELECOM OPERATOR

Full Text:

Abstract

Keywords

About the Authors

References

Review

For citations:

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