Improvement of logistics management systems in postal organizations.

Abstract

Introduction. In the context of the continuous development of e-commerce and the digital transformation of the economy, the demand for and requirements for logistics services are increasing. Consequently, competition among various types of logistics companies is intensifying. To maintain competitive positions and a significant market share in the logistics services sector, postal organizations need to take measures aimed at modernizing and optimizing business processes, as well as implementing modern technical and software solutions into their technological processes. Goal. The study aims to explore possible options for business process reengineering to optimize the logistics systems of postal organizations. Materials and methods. The research is based on the analysis of the organizational structure of the logistics system as a whole, logistics processes at the operational level, and the examination of supply chain construction systems. Results and discussion. The study examines the current state of the logistics system of a federal postal service organization. The following aspects were analyzed: the organizational structure of the logistics system as a whole, logistics processes at the operational level, and the systems for constructing supply chains. Additionally, the main stages of building a logistics system for a postal organization at the operational level were reviewed. Conclusion. In the competitive environment of the postal services market and the increasing demands of customers for service quality, the task of optimizing logistics management systems in the postal industry becomes particularly relevant. To address this, it is proposed to enhance the system through a combined approach to transportation request formation, integrating it with volume-calendar planning tools and developing criteria for process evaluation within the system.