Experience and prospects for continuity of technologies for implementation social services: from classical to digital

Abstract

Introduction. In modern realities, the widespread introduction and testing of digital technologies has required a conscious rethinking of the strategic development models of not only entrepreneurs, but also the organization of the social sphere. Practice confirms that domestic NPOs providing social assistance are increasing their potential with digital innovations. The prospect of using digital technologies in social work services has repeatedly sparked new discussions in social work institutions.

Materials and methods. The methods of grouping, comparing and summarizing information were applied as fundamental. Using the methods of expert assessments of the ball, the adaptation of digital processes of service and social assistance in the context of their use in the interests of beneficiaries was carried out.

Results and discussion. A review of existing risks and prospects for the use of digital technologies in the social environment was made using the methods of comparative analysis, social expertise, and content analysis of scientific works. A special place in the study is occupied by factors that slow down digital processes in socially significant organizations. The root cause of the limitations has been proven to lie in insufficient/absent skills in design and digital competence among social work employees, as well as infrastructural limitations.

Conclusion. In conclusion the author concludes that the dominant digital direction in modern society stimulates the social sector to transform classical methods of working with the target audience.