Use of innovative digital technologies in the sphere of remote interaction of industrial structures
https://doi.org/10.37493/2307-907X.2022.3.4
Abstract
The article analyzes the modern formation of the ecosystem, in particular, presents the dynamics of Internet users in Russia and mobile devices with Internet access, examines data characterizing the use of remote service channels in Russia and calculates the share of users of digital banking channels in Russia, identifies rating indicators Internet banking systems for individuals. The authors concluded that customers received services that significantly increase the convenience of using banking services; the number of clients using remote service systems is growing, which allows to reduce the number of bank branches and reduce operating costs without the risk of reducing the client base.
About the Authors
E. S. Belyaeva
Southwestern State University
Russian Federation
Russian Federation
Elena Belyaeva, Candidate of Sociological Sciences, Associate Professor, Associate Professor of the Department of Finance and Credit
A. Yu. Ershov
Southwestern State University
Russian Federation
Russian Federation
Aleksey Ershov, postgraduate student of the Department of Finance and Credit
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Review
For citations:
Belyaeva E.S., Ershov A.Yu. Use of innovative digital technologies in the sphere of remote interaction of industrial structures. Newsletter of North-Caucasus Federal University. 2022;(3):34-39. (In Russ.) https://doi.org/10.37493/2307-907X.2022.3.4
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