STATUS AND PERFORMANCE ANALYSIS OF MULTIFUNCTIONAL CENTERS OFFERING PUBLIC AND MUNICIPAL SERVICES IN STAVROPOL
Abstract
The article discusses the activities at the multifunctional centers in the Stavropol region from the perspective of the standards for offering public and municipal services; the analysis is based a pilot study, done in order to see how much the activities of MFCs complies with the relevant administrative regulations, as well as to measure the level of satisfaction among the applicants regarding the accessibility and the quality of standardized services.
About the Authors
Svetlana V. Mitrofanova
NCFU
Russian Federation
Russian Federation
Viktoria A. Malko
NCFU
Russian Federation
Russian Federation
References
1. Митрофанова С. В., Савченко В. В. Проблемы внедрения новых механизмов финансирования учреждений бюджетной сферы // Региональная экономика: теория и практика. Научно-практический и аналитический журнал. 2012. № 26 (257). июль. С. 47-52.
2. Портал административной реформы. Административная реформа в России (государственное управление) [Электронный ресурс]. URL: http://ar.gov.ru/o_reforme/index.html
3. Информационно-правовой портал [Электронный ресурс]. URL: http://ivo.garant.ru/SESSION/PILOT/ main.htm.
4. Министерство экономического развития Ставропольского края [Электронный ресурс]. URL: http:// www.stavinvest.ru/.
Review
For citations:
Mitrofanova S.V., Malko V.A. STATUS AND PERFORMANCE ANALYSIS OF MULTIFUNCTIONAL CENTERS OFFERING PUBLIC AND MUNICIPAL SERVICES IN STAVROPOL. Newsletter of North-Caucasus Federal University. 2015;(2):270-277. (In Russ.)
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